Legal

Terms of Service

Last updated: 14 November 2026

These terms form the agreement between you and the company that runs Ominglo. Please read them before your first chat. When you start a chat, or create an account, you accept them.

1. Who runs Ominglo

Ominglo is a random one-to-one video chat with a text box beside the picture. It is run by AM SUPPLY sp. z o.o., ul. Sadowa 45, 22-400 Zamość, Poland (KRS 0000886762, NIP 9223068005, REGON 388291844). Register court: District Court Lublin-Wschód in Lublin with its seat in Świdnik, 6th Commercial Division of the National Court Register. Share capital: PLN 5,000. In these terms, “we” and “us” mean that company.

• General questions, reports and appeals: [email protected]
• Payments, refunds and withdrawal statements: [email protected]
• Personal data: [email protected]

You can also use the contact page.

2. Adults only

You may use Ominglo only if you are at least 18 years old. Before your first chat you confirm your age. The details you give us, your date of birth in particular, must be true. An account of someone under 18, or one set up with a false age, is closed as soon as we find out.

To take part you need a camera, a microphone and an up-to-date browser. There is no app to install.

3. Guest use and accounts

No sign-up is needed: you can chat as a guest. A guest account is kept in your browser, so clearing the browser data ends it. You can also create an account with Google sign-in or with an e-mail address and a password or a sign-in link sent by e-mail. An account is needed for a friends list, messages to friends and paid plans.

Keep your password to yourself. Whatever is done through your account is your responsibility. If you suspect that someone else has got into it, tell us straight away.

You can delete your account in Profile whenever you want.

4. Community Rules

The Community Rules are part of these terms. Above all: no nudity or sexual content, nothing sexual involving minors, no harassment, no scams, and no recording of anyone without their permission. Anything illegal is also forbidden.

5. How pairing works

When you press Start, we pair you at random with another adult who is waiting. You can add interest tags to be paired with people who share them. The paid plans add filters for gender and region and a place further ahead in the queue; Plans and prices lists what each plan includes.

6. Moderation and penalties

We use automated checks during chats, and people review reports, borderline cases and appeals. A moderator may look at your camera live while checking a case. They see the picture only: no sound reaches our team, and nothing is recorded.

When the automated checks are confident that a camera shows clear nudity, the chat ends and a penalty follows automatically: random chats are blocked for a while, and each new violation makes the block longer. Repeated violations within a short time, or a repeat after a very obvious case, lead to a permanent ban. Our moderators may also block or ban an account after reviewing a report or a case. Cases involving a minor are dealt with first and passed to the authorities whenever the law says so.

Every penalty comes with a statement of reasons. The penalty screen tells you the reason and, for a temporary block, when it ends. If you ask, we explain the decision in more detail, including whether it was taken automatically.

Appeals

If you think a penalty is wrong, use the appeal link on the penalty screen or write to [email protected]. An appeal costs nothing. You can send it for six months after the decision, even once a block is over. A person looks at every appeal, and we tell you the result. If the penalty turns out to be a mistake, we lift it.

7. Reporting illegal content and contact for authorities

If someone in a chat shows or says something illegal or against the rules, press Report. The chat ends at once and the report reaches our moderators together with a recent picture from the reported person’s camera and the latest text messages from that chat. A report alone does not suspend anyone; a person decides. You can also report by e-mail to [email protected]: say what happened, when, and why you think it is illegal.

Under the EU Digital Services Act, [email protected] is also our single point of contact for users and for authorities of the EU member states and the European Commission. You can write to it in English or Polish.

If you disagree with how we decided on your report or on a penalty, you may also turn to an out-of-court dispute settlement body certified under the Digital Services Act. This does not affect your right to go to court.

8. Plans and payments

Random video chat costs nothing. Plus and Max are optional paid plans with extra features. What they include and what they cost is on Plans and prices, and the price is shown again before you pay. If a first-month discount is on offer, its conditions appear on that page and before payment. A paid plan needs an account.

Billing

• Each plan is a monthly subscription, paid in advance.
• It renews by itself every month until you cancel it.
• Stripe processes the payments. Your card details go to Stripe; we never receive your card number.
• After each successful payment you get a receipt by e-mail.

Cancelling

You can cancel whenever you like in the Premium tab. No further payments are taken after that. Your plan keeps working until the end of the month you have already paid for, and until that day you can change your mind and keep the subscription.

Deleting your account does not cancel a running subscription on its own, and neither does a penalty. Cancel in Premium first, or write to [email protected] and we will cancel it for you.

Your 14-day right of withdrawal

As a consumer, you have 14 days from the purchase to withdraw from a newly bought subscription, and you do not need to give a reason. Send a clear statement, for example “I withdraw from my subscription”, to [email protected] before those 14 days run out. No special form is needed.

You ask for the plan to start right after payment. For that reason, under the Polish Consumer Rights Act, we pay back the price less a part that matches the days of service you have already received. We return the money to the payment method you used, within 14 days of getting your statement.

Other refunds

Apart from that right: if you were charged twice, see a payment you do not recognise, or paid for a plan that never switched on, write to [email protected]. We look into every case and refund what was charged by mistake. Please contact us before opening a dispute with your bank.

A block or ban for breaking the rules does not by itself give a right to a refund for the time you could not chat. If an appeal shows that the penalty was our mistake, tell us and we will make up for the lost time or refund it.

When a payment fails

If a monthly payment cannot be taken, we let you know by e-mail and the payment may be tried again over the next days. If it still does not go through, the subscription ends and your account returns to the free version.

9. Complaints about the service

If something you paid for does not work as described, write to [email protected] or [email protected] and describe the problem. We reply within 14 days. Your statutory rights as a consumer, including when a digital service does not conform to the contract, stay fully in place.

10. Your content and ours

Your display name, profile picture and messages stay yours, and you are responsible for them. So that we can run Ominglo, you allow us, free of charge and without exclusivity, to store, copy and show this content where the service needs it, for example to display your name and picture to your chat partners, to deliver what you write and to add the latest chat messages to a report. This permission lapses once you delete the content or the account; evidence we must keep is the exception.

We will not use your face, picture, name or conversations to advertise Ominglo unless you give us separate, explicit permission for that particular use. You can take that permission back at any time.

The software, design, name and logo of Ominglo belong to us or to those who license them to us. Do not copy our branding and do not pretend to be us.

11. What we cannot promise

Ominglo puts you in touch with strangers. We check chats, act on reports and remove rule-breakers, but we cannot watch everything that happens, and we cannot guarantee how other people will behave. Be careful, and keep your personal details to yourself when you talk to someone new.

We work to keep Ominglo running, but we cannot promise that it will always be available or free of errors. We may change or stop individual features; if a change takes away something you have paid for, we will tell you in advance and you can cancel.

12. Liability

As far as the law allows, our total liability to you is capped at what you paid us during the 12 months before the event that caused the damage. This cap does not apply where the law forbids a limit, such as for death, bodily harm, damage caused on purpose or through gross negligence. If you are a consumer, nothing in these terms takes away the rights that consumer law gives you.

13. Ending the agreement

You can stop using Ominglo and delete your account whenever you want. If an account breaks these terms or the Community Rules, or the law requires it, we may suspend or close it. A closure is a penalty like any other: you get the reason and can appeal as described in section 6.

14. Law and disputes

Polish law applies to these terms. If you are a consumer living in another country, you still enjoy the mandatory protection of the law of that country, and you may take a case to the courts where you live.

If a part of these terms is found to be invalid, all other parts still apply.

We have not committed to any out-of-court consumer dispute resolution scheme. If you live in Poland, the consumer ombudsman of your town or district (rzecznik konsumentów) and the Trade Inspection give free help. The Polish competition and consumer authority (UOKiK) publishes the list of bodies that settle consumer disputes out of court.

15. Changes to these terms

We may change these terms, for example when the law changes or we add a feature. If a change matters to you, we tell you in the service and by e-mail if you have an account, at least 14 days before it applies. If you do not agree, cancel before the change applies; your plan stays on until the end of the month already paid. A change never reaches back into a month you have paid for.

See also the Privacy Policy, the Community Rules and the Safety page.